Please inspect your order promptly after pickup or delivery. If you believe an item was supplied incorrectly or arrived in poor condition, contact the store as soon as possible.
Return eligibility depends on the type of product, its condition, whether it has been opened, and whether it remains suitable for resale. Some feed, supplement, and animal-care items may not be returnable once opened.
Approved refunds are reviewed case by case. Where appropriate, exchanges, store credit, or refunds may be offered based on the original order circumstances.
Customers should review this policy before checking out. Checkout cannot be completed until this policy has been acknowledged alongside the other site policies.